Refund policy

Refund and Return Policy

Thank you for shopping with us! We strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, please review our refund and return policy below:

Returns
You may return items within 30 days of receipt. To be eligible for a return, the product must be in its original, unused condition, including all packaging, labels, and tags. Any items that show signs of use or damage may not be eligible for a refund or return.

Refund Process
Once we receive and inspect the returned product, we will verify that it is a genuine product purchased from us. If the return is approved, your refund will be processed and credited to the original method of payment within 30 days of receiving the returned item.

Return Shipping Costs
Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect. In those cases, we will cover the return shipping costs.

Non-Refundable Items
Certain items may not be eligible for a refund, including but not limited to:

• Gift cards
  
• Downloadable software products
  
• Personal care items, if opened or used

How to Return an Item
To initiate a return, please contact our customer service team at joyeriadealicia30@gmail.com. You will be provided with instructions on how to return your product. Ensure that the item is securely packaged to avoid damage during the return process.

Exchanges
If you wish to exchange a product, we recommend returning the original item for a refund and placing a new order for the replacement.

If you have any questions or concerns, please feel free to contact us at joyeriadealicia30@gmail.com. We are here to help and ensure that your experience is as smooth as possible.

Thank you for choosing us!